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Post by 90GTVert on Jan 5, 2018 14:06:55 GMT -5
I bought a used VFORCE reed assembly back in November. Got it for $55. Looked great in the pics. Like a dummy, I didn't open the package for about a month. It's not something I needed right away and I think I was busy with something at the time so it was cast aside. Opened it much later and one reed is split/frayed at the edge and needs to be replaced.
I took so long to open it, that I didn't even bother asking about any sort of reimbursement or return, although I was within the 45 days IIRC that eBay gives for their assistance if needed. I was just going to let it slide.
I didn't leave feedback because I had neutral to negative opinions about the situation. The damage would be hard to miss, and you'd almost have to try to miss it with pics to not show it at all being on the top edge or at least it would be a 50/50 chance if it ended up in a random photo. The seller claimed it was in good condition, with no mention of this, so I didn't know if it was intentional or not. I would have guessed it was.
So, I got a rusty bearing from another seller yesterday and got a refund last night. Left them positive feedback, with a quick description, since they seemed to know it was rusty but were no hassle with a refund and fast. While doing that, I left feedback on the reed block. I really only left it because it's always there and I want it to disappear from my feedback cache or whatever you'd call it. Possibly a bit OCD, but it bugs me not having everything up to date and clean.
It was neutral feedback that says exactly this "Supposed to be in good condition. No mention or pics of the damaged reed."
Today I keep getting messages from the seller that is now upset that I left them neutral feedback. They said I clearly know how the system works because I just got a return and why didn't I treat them like the other seller. I explained the time delay. I explained my neutral/negative opinion of how the situation looked. I explained that I would have left it alone, but eBay keeps bugging me for feedback.
They accused me of wanting to make a pile of unfavorable feedback. I left 1 positive for the seller with the return and 1 neutral for them in a day. It was an unusual circumstance. In 10 pages of feedback left (got tired of looking through it quickly), I've left 2 neutral. Theirs and 1 other that I prob should have left negative for.
I explained that I had no ill will, or I could have left negative. The neutral will not change their feedback score and I wrote only the truth with no commentary. I told them that people seem to forget it these days, but the feedback system was created as a way for buyers and sellers to share honestly how their experience was.
Now I kinda wish I left negative feedback, so it would be worth being accused of being out to get them or whatever they're trying to say. I do get that they didn't get the chance that the other store had, but I didn't leave the part on my bench because I wanted to eat the cost of new reeds later and make the used one cost as much as a brand new reed block. The seller and I both manage to screw me, and they're pissed about it. lol
It always seems to me that people can't look at if from anyone else's side. They only see me me me. I didn't wish them any harm, so I left neutral feedback. They didn't have a chance to resolve it, but it was a crappy situation for me. I didn't ask for a penny and I didn't give them negative because I wanted to be fair. They can't see my side at all. All they see is that some jerk got a bad part and now they have a mark that hardly anyone will pay attention to since it's not negative.
The seller even admitted that they do a lot of items per day and probably didn't have time to look at it. Can't even see that it's their fault if they don't provide a good and honest description. They think that it's solely my responsibility to make an effort to check the part that they profited on.
You won't find 1 feedback on my record that says I failed to provide these things to anyone. If anything, I have people tell me stuff is better than expected or exactly as expected and packaged well. If you wanna be half-assed, fine... but don't be upset with the people negatively impacted by it. Take a little responsibility.
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Post by benji on Jan 5, 2018 16:14:25 GMT -5
People get real butt hurt about feedback on eBay.
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Post by jackrides on Jan 5, 2018 16:29:23 GMT -5
90GTVert well states an excellent point. If what you receive is defective, Deal with it Promptly. Don't take it personally (things happen) but quickly give the seller the opportunity to fix their accidental error, both to you and within their system. Preserve your ability to get a refund! Delay reviews 'till adequate time for sellers response has passed or refund deadline is approaching, then ACT to protect yourself. This is the time to express the seller's inabilities (not their heritage) in your review or formal refund request (demand?).
One common practice of bad, oops I mean questionable, businesses is to accidentally ignore refund issues, knowing that some percent of them will simply go away. Fortunately, these turkeys (sorry birds) are few in number, but need to be exposed.
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Post by acvw74 on Jan 5, 2018 18:50:19 GMT -5
Your experience reminded me of a situation I had...where was purchasing a "stock" variator for the JMStar. I had been burn before by not examining all the provided pictures - in this case I did...being very careful to look for an O-ring around the back cover and pre-greased.
When the variator arrived - it appeared OK..outside of the back plate screws were not all the same. So, being the OCD freak that I am...knew I wouldn't be happy with the grease from the factory I pulled the back plate off...no O-ring...no grease. At this point I considered keeping it for parts until I saw that one of the miss matched screws was because one was stripped out and a larger was installed and the fan (non moving) side of the variator casting varied by more than 1/16" so it was no value to me.
When I contacted the seller - explaining that it wasn't the part picture...they informed me that it was a replacement part and it will work. When I explained (and sent pics) about the poor quality...they said I could send it back...at my expense. Since I decided there no salvageable parts...I sent it back and had to send the seller an email notifying them that they had received the part.
Long story to get to this part...I went back into EBay to apply feedback and the seller pulled the transaction...I couldn't leave feedback or leave a rating on the part quality.
My learning was that some of the bigger sellers can control their Feedback scores more than I ever expected.
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Post by iwannascoot on Jan 6, 2018 10:33:52 GMT -5
I bought a tool (flywheel puller) from joshcloseouts on eBay a couple years ago and they sent the wrong size. They refused to pay return shipping so I escalated my complaint to eBay and they quickly issued me a full refund, including shipping, and I got to keep the tool. It looks like joshcloseouts is no longer an eBay seller but I learned a lot from the experience. I pay much closer attention to the seller's feedback before I buy and I inspect my purchase as soon as I receive it.
I also use eBay a lot less than I once did.
Billy
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Post by 90GTVert on Jan 6, 2018 11:21:52 GMT -5
After multiple messages, I got this reply today :
"I can see by your failure to address my question that you agree with my assessment of what you should have done. Your pride simply won't let you admit it. Apology accepted."
No idea what she's talking about. You guys know I'm not afraid of writing in long form, so I didn't avoid anything. I gave up and sent this :
"Apology accepted for putting me out an extra $60 for new reeds because you don't have time to do your job properly. Add the gaskets that a new set would have included and I'm out the same as a brand new reed block.
Truth be told, I'm sorry about 2 things. I'm sorry that you sent a damaged product and I'm sorry that I didn't open it immediately. I see it as a dual-fault incident to some degree and neutral feedback is fair in my mind and certainly doesn't warrant a barrage of messages. I'm finished replying at this point. This will go nowhere and your opinion no longer makes a difference to me as I can't seem to make you see any side other than your own."
I can admit my faults, she cannot. It's not her fault that she didn't check the item over, but it is my fault that I didn't do it right away. I don't wish to participate in a discussion where someone is out to be right, rather than to hear both sides. Facts be damned, she wants to win. I don't care about who wins. I only thought I could help her see that everything isn't black and white, and everyone has an opinion, admittedly while defending myself to some degree. It's my outlook on life in general that most people either have no desire to see anyone else's side or have some sort of defensive blinders that won't allow them to. It's a shame. How can anyone ever learn anything if they know that everyone else is wrong? That said, I can only waste my time for so long in conversation when one side won't give in at all and I am guilty of not really caring beyond that point. It never fails that anytime I leave less than positive feedback for anyone, I end up depressed about my fellow humans in general from what ensues.
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Post by 90GTVert on Jan 6, 2018 11:32:03 GMT -5
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Post by RollingThunder on Jan 6, 2018 11:33:27 GMT -5
That is ridiculous and I would report them to ebay. You had every right to give them neutral or negative feedback. Most sellers are honest, but every once in a while you run across one who doesn't deserve to be selling. Most of the ones my friends and I have run across are usually phone and computer related sellers. I've had my ebay account since 1999, and used to sell, but something changed in the mid 2000s where people started saying anything to try and get something for free. I've never had an issue, but other people I know have so I've stopped selling and only buy once in a blue moon.
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Post by iwannascoot on Jan 6, 2018 11:39:00 GMT -5
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Post by 90GTVert on Jan 6, 2018 11:41:27 GMT -5
I buy a lot on eBay and do sell some. I had a person claim that my Xbox 360 bundle had a controller dead out of the box. I am bad about checking things... I mean bad in a good way. I take too much time on listings because I check everything so I know what I'm selling. I had even taken the controllers apart and cleaned them to make sure it was all tip top, and yes I re-tested so I know I didn't hurt anything doing that. I know it was in perfect working order when it left. You never know what can happen, and electronics die with no warning, but I have always suspected that they just wanted to get the xbox at a cheaper rate. Did I mention that they didn't even have to return that part of it so I could see that it didn't work or have it? I ended up making essentially nothing after eBay fees for the sale and the big chunk that they demanded so they could buy a new controller. Sold it to get some money, and instead I got screwed.
I did part out my Mustang on eBay though, and that was a decent experience mostly. I did have a person buy the car as a roller though, and then disappear. eBay's policies kept it taking up space in the garage for weeks to give him a chance and then to auction it all over again. I had ebay lose a msg from the buyer of my C4 bellhousing. The buyer got kind of upset, but luckily we ended up getting in touch and he came to pick it up in person and was a nice guy. The guy that bought the car was really friendly when he came to get it as was the guy that bought the short block. 99.9% of the time, I have good experiences, but that 0.1% can really ruin your day.
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Post by FrankenMech on Jan 6, 2018 21:37:02 GMT -5
I used to buy a lot on eBay but quit for the most part when they ran off most of the small sellers and allowed shill bidders to run rampant. I use Amazon mostly and/or Walmart with eBay being the very last resort. For scoot parts I like dealing with the advertisers here on 49ccScoot. I seldom buy used anymore since when all things are considered it usually costs as much as a new part.
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Post by 90GTVert on Jan 7, 2018 6:37:13 GMT -5
I use Amazon mostly and/or Walmart with eBay being the very last resort. I quit using WalMart online years ago. I placed an order and then immediately after a new order popped up with 2 $100+ Star Wars toys in it that I didn't make. It had a shipping address in CA (I'm in MD). I got the order cancelled, but they didn't care at all about the false order on my account. Just told me to change my password. Prob standard business practice, but it annoyed me that a huge rich corporation that could easily pursue these issues has no interest in doing so. Plus I hate their site now. It lags and they've made it harder to use than ever before for me. |
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Post by lostforawhile on Jan 7, 2018 13:17:18 GMT -5
Your experience reminded me of a situation I had...where was purchasing a "stock" variator for the JMStar. I had been burn before by not examining all the provided pictures - in this case I did...being very careful to look for an O-ring around the back cover and pre-greased. When the variator arrived - it appeared OK..outside of the back plate screws were not all the same. So, being the OCD freak that I am...knew I wouldn't be happy with the grease from the factory I pulled the back plate off...no O-ring...no grease. At this point I considered keeping it for parts until I saw that one of the miss matched screws was because one was stripped out and a larger was installed and the fan (non moving) side of the variator casting varied by more than 1/16" so it was no value to me. When I contacted the seller - explaining that it wasn't the part picture...they informed me that it was a replacement part and it will work. When I explained (and sent pics) about the poor quality...they said I could send it back...at my expense. Since I decided there no salvageable parts...I sent it back and had to send the seller an email notifying them that they had received the part. Long story to get to this part...I went back into EBay to apply feedback and the seller pulled the transaction...I couldn't leave feedback or leave a rating on the part quality. My learning was that some of the bigger sellers can control their Feedback scores more than I ever expected. did you ever find a good one for that? mine was imported by JMstar but is a Yiben, and the factory variator is really good, I would like to find another, got a picture of the stock one? |
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Post by acvw74 on Jan 7, 2018 14:47:41 GMT -5
Your experience reminded me of a situation I had...where was purchasing a "stock" variator for the JMStar. I had been burn before by not examining all the provided pictures - in this case I did...being very careful to look for an O-ring around the back cover and pre-greased. When the variator arrived - it appeared OK..outside of the back plate screws were not all the same. So, being the OCD freak that I am...knew I wouldn't be happy with the grease from the factory I pulled the back plate off...no O-ring...no grease. At this point I considered keeping it for parts until I saw that one of the miss matched screws was because one was stripped out and a larger was installed and the fan (non moving) side of the variator casting varied by more than 1/16" so it was no value to me. When I contacted the seller - explaining that it wasn't the part picture...they informed me that it was a replacement part and it will work. When I explained (and sent pics) about the poor quality...they said I could send it back...at my expense. Since I decided there no salvageable parts...I sent it back and had to send the seller an email notifying them that they had received the part. Long story to get to this part...I went back into EBay to apply feedback and the seller pulled the transaction...I couldn't leave feedback or leave a rating on the part quality. My learning was that some of the bigger sellers can control their Feedback scores more than I ever expected. did you ever find a good one for that? mine was imported by JMstar but is a Yiben, and the factory variator is really good, I would like to find another, got a picture of the stock one? No, I haven't found one yet...I even considered Dr.Pulley..but it isn't the same as the OEM. My JMstar is a Jonway. I will look around for a pic...not sure if I still have one. |
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Post by FrankenMech on Jan 7, 2018 15:58:27 GMT -5
I have not had any problems with Walmart orders yet but their site sucks. I have one defective item that needs returning. My opinion may soon be -modified...
The worst order from HELL for me was a compressor from Home Depot. That order got shipped to CA and I am in KS and they would not let me order another one until the original had been returned to them. Then I had to pay cash for the second one instead of just putting it on my CC. I was supposed to get a $100 gift card for the mess but I never got it. I imagine some employee got it. I will not ever order anything from HD again.
It is the two-stage compressor I am working on installing. It is out of warranty so it is being modified. I just hope it works. If it doesn't I am SOL. I am wiring in a magnetic starter that is properly sized for the 5HP motor. It is a good thing since the pressure switch setup they used is only rated for 2HP. That seems like a planned failure point and a cheap ass corporate decision. It isn't a Husky compressor. It is a Puma brand they sell online. At least I did seem to get the HD pump they use on their commercial models.
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