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Post by 2TDave on Oct 20, 2014 12:24:46 GMT -5
Nice!
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Post by tsimi on Apr 8, 2015 23:05:36 GMT -5
Sorry to jump in here but i got a question regarding the order process at scootertuning.ca.
Once I placed product to the cart and proceed to the checkout i can choose between 2 carriers or get a quote.
Can please someone explainthis get quote thing. Once quote is received do i have to complete the order process or can i still cancel after receiving the quote?
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Post by joeorange on Apr 15, 2015 20:07:57 GMT -5
Sorry to jump in here but i got a question regarding the order process at scootertuning.ca. Once I placed product to the cart and proceed to the checkout i can choose between 2 carriers or get a quote. Can please someone explain this get quote thing. Once quote is received do i have to complete the order process or can i still cancel after receiving the quote? Usually when a company has the quote option, it means that when you complete your order, they will notify you in a email or phone call to tell you the shipping invoice total. You do have the choice of cancelling your purchase after you get the quote, at least you should, and they will refund you if they havent processed your payment already. |
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Post by iwiketuddlz on Apr 30, 2015 6:22:56 GMT -5
Nothing good but good thing from these guys...I have a spent thousands with them and they are very fair. I love doing business with them and will continue to do so!!!!! Hghly recommended!!!!
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sauce
Scoot Member
Posts: 64 
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Post by sauce on Sept 29, 2015 17:59:48 GMT -5
Can't commend their customer service enough...ordered a package two Saturdays ago (the 19th), was sent a "Product Shipped" email the following Monday (I selected 2-day shipping) and as of yesterday the UPS tracking said that the package hadn't moved. Emailed scootertuning to explain the issue (and that I knew the fault was with UPS) and they said they'd take care of it, overnight my package, and get me a refund for the shipping option I selected.
My package showed up today, and I couldn't be more thrilled! These guys hit another home run in the customer service department.
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Post by spaz12 on Sept 29, 2015 18:04:52 GMT -5
Me too. I've ordered a lot of things from them and always fast. Super helpful and will actually answer emails, unlike many other companies.
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Post by katastroff on Sept 29, 2015 18:13:42 GMT -5
Most of us are scooter guys at scootertuning, and we know how it sux to wait for parts. We also do our best to reply to every mail and phone calls.
The phone is up every night till 10:00 pm eastern day time, and if im not near the phone to answer, just leave a message and i'll get back to you right away.
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Post by ams417 on Sept 29, 2015 18:37:33 GMT -5
I'll vouch for the shipping and the great selection. I do have an issue with the crank I received, but I am waiting to hear back from them regarding that. Seems the hole for the pin that drives the oil pump gear was drilled in the wrong spot. Hope they can find a way to help.
katastroff stepped in to help like 7 milliseconds after I posted this. I'm not mad, but just a little frustrated. It's not like they built the crank anyway. Just hope they can get the manufacturer to stand behind it.
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Post by tsimi on Sept 29, 2015 19:47:09 GMT -5
I love the scootertuning.ca website. Very nicely done and very nice to browse. Also their product selection and overview is fantastic. The only thing I found a bit sad is they have no mobile friendly site (yet). I like to check stuff during my lunch break or work with my smartphone.  Shipping....for me shipping is a bit expensive since I live in JP and can only choose UPS. Then again it depends on the product. I wish they could offer USPS. I don't mind if it takes 1 month for the stuff to arrive as long shipping is reasonable. Maybe a Tsimi Special Shipping Method.  |
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Post by katastroff on Sept 29, 2015 20:20:09 GMT -5
I love the scootertuning.ca website. Very nicely done and very nice to browse. Also their product selection and overview is fantastic. The only thing I found a bit sad is they have no mobile friendly site (yet). I like to check stuff during my lunch break or work with my smartphone. Shipping....for me shipping is a bit expensive since I live in JP and can only choose UPS. Then again it depends on the product. I wish they could offer USPS. I don't mind if it takes 1 month for the stuff to arrive as long shipping is reasonable. Maybe a Tsimi Special Shipping Method. We're working on that, but i'm not suppose to tell about it. OUPS!!!  |
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Post by katastroff on Sept 29, 2015 20:21:01 GMT -5
I'll vouch for the shipping and the great selection. I do have an issue with the crank I received, but I am waiting to hear back from them regarding that. Seems the hole for the pin that drives the oil pump gear was drilled in the wrong spot. Hope they can find a way to help. katastroff stepped in to help like 7 milliseconds after I posted this. I'm not mad, but just a little frustrated. It's not like they built the crank anyway. Just hope they can get the manufacturer to stand behind it. I'm on it. |
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Post by ams417 on Sept 29, 2015 20:24:46 GMT -5
I seriously appreciate the attention. Good customers service is pretty rare these days.
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Post by katastroff on Sept 29, 2015 20:36:27 GMT -5
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Post by tsimi on Sept 29, 2015 20:38:21 GMT -5
I love the scootertuning.ca website. Very nicely done and very nice to browse. Also their product selection and overview is fantastic. The only thing I found a bit sad is they have no mobile friendly site (yet). I like to check stuff during my lunch break or work with my smartphone. Shipping....for me shipping is a bit expensive since I live in JP and can only choose UPS. Then again it depends on the product. I wish they could offer USPS. I don't mind if it takes 1 month for the stuff to arrive as long shipping is reasonable. Maybe a Tsimi Special Shipping Method. We're working on that, but i'm not suppose to tell about it. OUPS!!! You guys are working on what? The mobile thing or my Special Shipping Method?  ams417may I ask what crank that was? maker? |
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Post by ams417 on Sept 29, 2015 20:43:38 GMT -5
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