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Post by Deleted on May 25, 2012 18:30:04 GMT -5
Recently I sold an engine part that showed what was included in a photo. After purchasing and receiving the parts...the buyer emailed me wanting more than what was shown in the photo. The parts the buyer wanted, according to manufacturers schematics, are part of a different assembly but are related to the part that they bought.
To me, if they need more than what was shown in the photo.....they need to go buy it.
To them, even though the related parts are considered part of a different assembly by the manufacturer, they should have gotten them anyway....even if they were not in the photo they saw BEFORE they paid.
WHO is right?
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Post by larry001964 on May 25, 2012 19:08:42 GMT -5
Boy that's a hard one, and I truly hate it when people do that.. If you sold it on ebay you will have little options to avoid negative feedback weather your right or wrong. Some times in business you have to do what ever it takes to make the customer happy even if it's beyond the stated contract..
In your case the photo is the stated contract.. But if you did not put any caption that says something to the effect that the items shown in the picture are only whats for sale then the customer is free to take advantage of that. Unfortunately at your expense..
Now if you did have a similer caption, or listed the parts for sale then that's different and you have a leg to stand on.
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Post by Deleted on May 25, 2012 19:34:39 GMT -5
I have been in the automotive world for 24 years now. Never have i seen more come of an assembly that whats on the parts schematic...unless it was by accident, or the seller was feeling generous. To me this is not hard at all. What this person wants is the same as buying an engine then wanting to know why they didnt get the car too. I think whats really going on is this person is in over their head, they dont know how things work in the automotive parts world, and will never recover all the money that is going into this project...and is taking their frustration out on me. |
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Post by 90GTVert on May 25, 2012 19:38:46 GMT -5
Techincally I dunno. To me if it's not pictured or mentioned I don't assume it's included. If I need it and it's not shown, I'd ask. I'd definitely suggest being as clear as possible whenever selling to avoid this. I use eBay at times to clean out stuff and with my more recent stuff I'll post pics of all angles most of the time and specific listing. On the same token if anything is damaged at all I like to show detailed pics of that too. The more thorough you are, the more you cover your own ass and the more satisfied the buyer can be that they know what they're getting. Takes more time to post, but otherwise it's a win/win. Win/sorta lose/win? lol
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Post by Deleted on May 25, 2012 19:43:28 GMT -5
I am going by the manufacturers drawings and according to the parts schematic the parts they want are part of a different assembly. That pretty much settles things doesnt it? If i cannot go by their parts diagrams what can I?
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Post by larry001964 on May 25, 2012 19:44:59 GMT -5
Personally I'm with Brent, if it's not pictured I don't assume it's included... But that's me, the rest of the world is very different, and many have a sense of entitlement, or will try to get something for nothing.. Personally I think your right Jason, but my option is not important, bad reviews will hurt future sales.. It's a judgement call on your part..
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Post by Deleted on May 25, 2012 19:51:06 GMT -5
If an ebay seller has any negative feedbacks i read them and more often than not it was left by a person who wanted something extra for nothing or who has their head in the clouds in some way lol
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Post by teddy554 on May 25, 2012 20:13:08 GMT -5
what does he want extra
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Post by Deleted on May 25, 2012 20:15:45 GMT -5
Something that according to the manufacturers schematics....is part of a different assembly. |
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Post by Fox on May 25, 2012 20:33:26 GMT -5
If I buy something on Ebay I expect to get what I see in the photo. Nothing more and nothing less.
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Post by drbenz on May 26, 2012 6:15:24 GMT -5
You might also consider how the item was labeled in the ad. If the ad said "engine for sale" and the picture showed an engine only it would be hard to feel like you should add a carb and starter also, they are commonly sold seperately. On the other hand stripping all of the case screws might not be right as they are considered an integral part of what you are selling. But as has already been pointed out, that is why ebayers have to put in qualifiers like "what you see is what you get" to end any discussion.
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Post by ososlow on May 26, 2012 7:22:08 GMT -5
If I buy something on Ebay I expect to get what I see in the photo. Nothing more and nothing less. +1 |
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Post by bootscooterboogie on May 26, 2012 14:18:12 GMT -5
Not for nothin', but if I buy something that's either drawn on a schematic or an actual photo - I don't expect anything other than what is pictured. I think your buyer might be trying to get something for nothing. So, I think you are right. Now... depending on how much that particular person buys from you and how much you want to make them happy by giving them something for nothing? Well, that's your call. But, you are right.
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