Post by Deleted on Dec 23, 2014 20:11:05 GMT -5
First, an open apology to the site, 49cc scoot, admin. I only wanted to share a bad experience with this seller so that others could take notice.
To the rebuttal:
So, according to you "we haven't had a Paypal dispute in quite a while". As everyone can clearly see not only was there a dispute, but it became a claim and Paypal refunded the original charge within 1 hour of the escalation to claim status. Cut and pasted info from Paypal account for everyone to see:
Not as described - Claim - #PP-003-454-009-879
DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a PayPal claim.
EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.
Awaiting other party's responsePayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.
Requiring your actionPayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.
Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.
Item returnThe seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.
ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayPal claim.
Disputed Amount:
$24.95 USD
Buyer reason(s):
Externally Damaged
Different Design or Pattern
Different Model
Used
Status
This claim has been decided in your favor and you'll receive a refund.
What happens next
Please allow up to 7 days for the refund to appear in your account. Once the refund is complete, the case will be closed.
Supporting documents
View dispute comments
10/14/2014 10:05 PDT - PayPal: Buyer escalated this dispute to a Claim.
10/14/2014 10:05 PDT - Buyer: as is readily appearant from the sellers total lackof honesty and integrity and failure to complete anything they say as evidenced by the email chain as well as postings in the resolution center they obviously will do nothing.i am requesting a full refund and will return their merchandise which was delivered as a previously used part. I think the seller should be responsible for return shipping as well as a full refund.
10/14/2014 10:01 PDT - Buyer: 5 days and nothing from you. I will escalate this to a claim as you are doing nothing but attempting to wait out the time limit. send me an address to return it to.[name redacted]
10/9/2014 09:29 PDT - Buyer: Sir, you already have all the information and you responded several times: here is copy paste of the communications between us, as you can clearly see you promised to take care of it and have not. Your latest promise was on 3 October 2014.Please supply the return label and or compensate me for returning your part upon receipt.RE: need rmaBack to MessagesFrom: <order@scrappydogscooters.com> Add to Contacts | Invite Sender | Block SenderFull HeaderTo:Sent: Fri, Oct 03, 2014 02:37 PMWe will send you a pre-paid shipping label to send the parts back, once we get them back we will issue you a full refund. Thank you, Osa. -------- Original Message -------- Subject: RE: need rma From: "email address redacted"
To the rebuttal:
So, according to you "we haven't had a Paypal dispute in quite a while". As everyone can clearly see not only was there a dispute, but it became a claim and Paypal refunded the original charge within 1 hour of the escalation to claim status. Cut and pasted info from Paypal account for everyone to see:
Not as described - Claim - #PP-003-454-009-879
DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a PayPal claim.
EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.
Awaiting other party's responsePayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.
Requiring your actionPayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.
Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.
Item returnThe seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.
ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayPal claim.
Disputed Amount:
$24.95 USD
Buyer reason(s):
Externally Damaged
Different Design or Pattern
Different Model
Used
Status
This claim has been decided in your favor and you'll receive a refund.
What happens next
Please allow up to 7 days for the refund to appear in your account. Once the refund is complete, the case will be closed.
Supporting documents
View dispute comments
10/14/2014 10:05 PDT - PayPal: Buyer escalated this dispute to a Claim.
10/14/2014 10:05 PDT - Buyer: as is readily appearant from the sellers total lackof honesty and integrity and failure to complete anything they say as evidenced by the email chain as well as postings in the resolution center they obviously will do nothing.i am requesting a full refund and will return their merchandise which was delivered as a previously used part. I think the seller should be responsible for return shipping as well as a full refund.
10/14/2014 10:01 PDT - Buyer: 5 days and nothing from you. I will escalate this to a claim as you are doing nothing but attempting to wait out the time limit. send me an address to return it to.[name redacted]
10/9/2014 09:29 PDT - Buyer: Sir, you already have all the information and you responded several times: here is copy paste of the communications between us, as you can clearly see you promised to take care of it and have not. Your latest promise was on 3 October 2014.Please supply the return label and or compensate me for returning your part upon receipt.RE: need rmaBack to MessagesFrom: <order@scrappydogscooters.com> Add to Contacts | Invite Sender | Block SenderFull HeaderTo:Sent: Fri, Oct 03, 2014 02:37 PMWe will send you a pre-paid shipping label to send the parts back, once we get them back we will issue you a full refund. Thank you, Osa. -------- Original Message -------- Subject: RE: need rma From: "email address redacted"
