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Post by FrankenMech on Apr 16, 2017 20:34:31 GMT -5
Why is it that big companies just feel they can do whatever they want and however they want just because they are big? I used to call this 'Telco Mentality' because the big telephone companies had monopolies on local service and just ignored customers while they raped them.
Netflix recently changed their rating system from a system of 1-5 stars to a plain thumbs up/down system. They don't even show your rating. I liked the old system because it told me whether I had watched a title in my list and whether it was bad, mediocre, good, or great. They claim that 90 some million people 'like' their new system. In reality it means that 90+ million customers were given no choice.
I voted on the new system, -I cancelled my service. I will never do business with Netfflix again. I feel the same way about many telephone, bank, and ISP companies. Even though they had some shows that I liked the only thing a consumer can do is vote with their feet or wallet. My little account won't be missed but it is the principle of the thing.
Maybe I am just old and grouchy.
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Post by benji on Apr 16, 2017 21:47:50 GMT -5
I'm right there with ya. They should of given a choice. I don't see why it changed anyway.
YouTube is better anyway hah.
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Post by spaz12 on Apr 16, 2017 21:54:16 GMT -5
yts.ag/And thepiratebay.org The ratings are still there in Netflix. They're in the information tab, or whatever it's labeled.
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Post by tsimi on Apr 16, 2017 22:46:12 GMT -5
Not a big deal for me. It's simple.
Think of it in steps of 20%.
20% = 1 star
40% = 2 stars
60% = 3 stars
80% = 4 stars
100% = 5 stars
When a movie has 85% then it's a bit over 4 stars rating. Simple.
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Post by FrankenMech on Apr 16, 2017 23:31:10 GMT -5
tsimi, they removed the stars so the ratings don't show. All I can give a show is a  or  and even that rating does not show in my list. A like/dislike rating system is useless to me. I gave Netflix a rating. |
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Post by FrankenMech on Apr 17, 2017 0:15:44 GMT -5
Spaz, thanks for the info on the ratings in the activity section. It saved my list!  I knew all of that data should not have been just deleted. It had to be somewhere. The customer service reps and supervisors plain flat lied about that information being -gone-. They should fire the arrogant bastards. Even though the ratings are still there it is really 'inconvenient' to have to go to another page and look things up. I went ahead and saved my activity list and ratings as an HTML file. Some time ago Netflix quit showing a shows description in my list when I hovered over a title. That function was more useful than a simple title even though some of the descriptions were very poor. Now a user has to click on the title in the list to display the same info. Then to make matters worse my position in the list was lost when I returned so I had to scroll down again and again and again....... Thanks for the links to those sites. I do feel that when I PAY for a service I should get SERVICE. Netflix has been systematically reducing the usefulness of their site for some time. It gets dumber and dumber. |
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Post by tsimi on Apr 17, 2017 1:15:59 GMT -5
Didn't they replace the stars with percentages?
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Post by spaz12 on Apr 17, 2017 1:58:37 GMT -5
I'll agree though that the new system sucks and irritated me a bit as well. But I get most of my movies from the other sites I posted  |
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Post by 90GTVert on Apr 17, 2017 5:44:44 GMT -5
I think I've only paid for 1 month of Netflix ever. Now I just wait till they offer me a free month, use that, and cancel before it bills. I can watch all of the documentaries of interest to me that are new each time easily in that month, and a few movies. I get most of my TV/movie content from a much bigger ripoff, the cable company. They're setting it up so I couldn't do it any other way anyhow. They're the only way I can get high speed internet so I can stream stuff, but they limit bandwidth. They used to cancel service for over 250GB/mo. Now they give you 300GB and then they'll sell you bandwidth. Sounded like plenty, till I got amazon prime the other month to watch the first season of The Grand Tour (Top Gear hosts new show). That season and a few movies, plus regular internet use, put me right on the edge of being billed extra. By the time I bought the bandwidth for 3 people to watch TV, especially since 1 TV is on all night, it would cost more than the cable service for internet.
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Post by spaz12 on Apr 17, 2017 13:43:58 GMT -5
I think I've only paid for 1 month of Netflix ever. Now I just wait till they offer me a free month, use that, and cancel before it bills. I can watch all of the documentaries of interest to me that are new each time easily in that month, and a few movies. I get most of my TV/movie content from a much bigger ripoff, the cable company. They're setting it up so I couldn't do it any other way anyhow. They're the only way I can get high speed internet so I can stream stuff, but they limit bandwidth. They used to cancel service for over 250GB/mo. Now they give you 300GB and then they'll sell you bandwidth. Sounded like plenty, till I got amazon prime the other month to watch the first season of The Grand Tour (Top Gear hosts new show). That season and a few movies, plus regular internet use, put me right on the edge of being billed extra. By the time I bought the bandwidth for 3 people to watch TV, especially since 1 TV is on all night, it would cost more than the cable service for internet. That's crazy and I thought only the wireless phone carriers did such a thing. I guess I can stop complaining about the cost of my internet bill now since it's unlimited. |
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Post by FrankenMech on Apr 18, 2017 0:19:41 GMT -5
I used the old star rating system to represent my own definitions but it worked reasonably well.
1 star == I watched at least part of it and it was horrible
2 star == I watched but it was bad
3 star == OK, but not worth watching again
4 star == Good, may watch again
5 star == Excellent, watch again
I don't even know if I have a data limit on my Google internet service. I have the slow (free for seven years after a $300 connect fee) Google fiber setup. It runs 5Mbps down and 1Mbps up and is fast enough to stream video for me. I have six years of free service left.
I still have Amazon Prime but it sucks for video. They have a bad habit of streaming one or two seasons of a TV show and charging for more. They have a really crappy method of storing a viewing list also. I pay for it for the shipping and customer service so I might as well use the video.
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liftit
Scoot Enthusiast
Posts: 264
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Post by liftit on Apr 18, 2017 11:42:39 GMT -5
This seems like a strange hill to die on. I can tell you that most of those 90+ million subscribers don't care that it changed and probably haven't noticed.
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Post by FrankenMech on Apr 18, 2017 14:09:36 GMT -5
liftit- They have noticed but it may not matter to them. They were not given a choice either. The old system was good so why change it? Did programmers and management just have too much time on their hands? Unfortunately it matters to me after a few strokes that really crapped out my memory. The rating stars etc were my 'memory'. I have no choice but to vote with my feet when an organization craps on me even if there is no alternative. For example if Time Warner was the last ISP on Earth I would refuse to use them. The same thing goes for AT&T. Netflix has content to stream but if their customer service sucks why use them? It is a similar situation to United Airlines. They have flights to destinations but their customer service is really bad. No matter how many apologies they make it won't change the fact that they arrogantly dragged a paying customer from a flight so an employee could take the seat. There are other airlines so why use United? The United incident was transmitted widely so people will remember. There was a good article today in the Register about 'Gray Technology' and the fact that the aging population is being ignored. www.theregister.co.uk/2017/01/31/grey_technology_should_be_the_new_black/I can't use a smart phone and can barely type. My 'aging' and disabilities are accelerated beyond my actual years. Some specialists figure I am 31 years older than my actual age which pushes me to age 95. I am dying anyway so I get to pick my hills. Let's see If you can ride a scoot when you are 95... |
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liftit
Scoot Enthusiast
Posts: 264
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Post by liftit on Apr 19, 2017 17:38:33 GMT -5
They changed their system because most people didn't realize how it worked and the new system has tripled the amount of people using the rating system. Seems like they put a lot of thought into it. Of course, there will always be outliers like yourself. But you can't please everyone.
At 95, I'll be flying in my airscooter feeling like I'm half my age due to new gene editing tools and nanobots.
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Post by FrankenMech on Apr 19, 2017 19:23:51 GMT -5
They changed their system because most people didn't realize how it worked and the new system has tripled the amount of people using the rating system. Seems like they put a lot of thought into it. Of course, there will always be outliers like yourself. But you can't please everyone. At 95, I'll be flying in my airscooter feeling like I'm half my age due to new gene editing tools and nanobots. Do you work for Netflix? It sounds like you have some 'insider' info. Unfortunately "you can't please everyone" is a poor excuse for bad customer service and flat out lying to a customer. They may get more participation in the rating system now, but if the new participants were too stupid to use the old star system it does not mean much. It seems everything is getting geared to users from the left side of the IQ bell curve. We are living in the movie "Idiocracy", or in the world described in "The Marching Morons". Their new system makes my watch list totally useless to me. On the bright side, I have more money and time to spend on my scoot. Even though I have some Netflix service time left I haven't been back to watch. -Yeah, nanobots would be good right about now. |
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and even that rating does not show in my list. A like/dislike rating system is useless to me.
I knew all of that data should not have been just deleted. It had to be somewhere. The customer service reps and supervisors plain flat lied about that information being -gone-. They should fire the arrogant bastards.
