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Post by scooterted on Jan 4, 2018 22:52:05 GMT -5
Quite a few years ago (before i had a scooter) they apparently had a good rep, atleast from what ive seen on older posts on forums. Since ive bought my scooter Ive seen quite a few bad experiences around with them.
Ive never bought from them, i almost did a week or two ago, but i didnt. Normally a bad review or two wouldnt sway me. But the reviews seem to be too frequent, plus having two websites seems kinda shady to me.
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Post by worldsbiggestidiot on Jan 5, 2018 18:02:42 GMT -5
I’ve ordered from Scrappy Dog before, I had prompt shipping and everything worked out well for me. Fast forward 2 months...
I just ordered a stroker crank and variator, and some other small stuff on 12/28. My card was charged $253.88 and I got an invoice via email. But I didn’t get a shipping notice, that was strange because they claim to ship same day and deliver in 3 days across the US.
I sent 2 different emails asking for an update and got no answer after several days, I called several times and no one is picking up. The voice mailbox is full.
I’m getting really worried right now, I feel like I just got ripped off for a not insignificant amount of money and parts that I NEED right now.
I’m not trying to throw shade if this business is legit, but all signs point to scam for me right now. I hope this gets resolved, and if it does I’ll update this to reflect that, but I really can’t say anything other than STAY AWAY FROM SCRAPPY DOG at the moment.
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Post by fugaziiv on Jan 5, 2018 18:11:21 GMT -5
I’ve ordered from Scrappy Dog before, I had prompt shipping and everything worked out well for me. Fast forward 2 months... I just ordered a stroker crank and variator, and some other small stuff on 12/28. My card was charged $253.88 and I got an invoice via email. But I didn’t get a shipping notice, that was strange because they claim to ship same day and deliver in 3 days across the US. I sent 2 different emails asking for an update and got no answer after several days, I called several times and no one is picking up. The voice mailbox is full. I’m getting really worried right now, I feel like I just got ripped off for a not insignificant amount of money and parts that I NEED right now. I’m not trying to throw shade if this business is legit, but all signs point to scam for me right now. I hope this gets resolved, and if it does I’ll update this to reflect that, but I really can’t say anything other than STAY AWAY FROM SCRAPPY DOG at the moment. To be fair, many of us were closed the entirety of last week. I don't off the top of my head know if Scrappy was, but if they were it does take a few days after the New Year to get things back in motion sometimes and this can cause a few details to slip through the cracks. Scrappy has been a stand up operation for a long time, but even the best of us make a mistake now and again. Maybe give them another call? Matt |
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Post by worldsbiggestidiot on Jan 5, 2018 18:24:46 GMT -5
I’ve ordered from Scrappy Dog before, I had prompt shipping and everything worked out well for me. Fast forward 2 months... I just ordered a stroker crank and variator, and some other small stuff on 12/28. My card was charged $253.88 and I got an invoice via email. But I didn’t get a shipping notice, that was strange because they claim to ship same day and deliver in 3 days across the US. I sent 2 different emails asking for an update and got no answer after several days, I called several times and no one is picking up. The voice mailbox is full. I’m getting really worried right now, I feel like I just got ripped off for a not insignificant amount of money and parts that I NEED right now. I’m not trying to throw shade if this business is legit, but all signs point to scam for me right now. I hope this gets resolved, and if it does I’ll update this to reflect that, but I really can’t say anything other than STAY AWAY FROM SCRAPPY DOG at the moment. To be fair, many of us were closed the entirety of last week. I don't off the top of my head know if Scrappy was, but if they were it does take a few days after the New Year to get things back in motion sometimes and this can cause a few details to slip through the cracks. Scrappy has been a stand up operation for a long time, but even the best of us make a mistake now and again. Maybe give them another call? Matt I hope you’re right, I have my fingers crossed. I know that the holidays can cause some hiccups but I didn’t get any information that said they would be delayed. I did just call again, I mean 1 minute ago, and it went to the full voicemail again. I will update with any information that I get. -Also a Matt |
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Post by drmech on Jan 5, 2018 21:14:19 GMT -5
I a`int messin wit no scrappy dog.
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Post by GrumpyUnk on Jan 7, 2018 13:16:56 GMT -5
Holidays have an effect, BUT.
Any company that deals with the public should communicate.
If they are going into hibernation for the last week or so of the year, put a notice in BIG LETTERS to that effect on their web page. Put a RECORDING on their answering machine TELLING their customers.
AHEAD OF TIME.
When I admin'd boxes that people depended upon for their email, messaging, etc, if I needed downtime to install updates, etc, I put a notice indicating when to expect the non-availability, and the expected return to service.
I wanted my customers informed and aware of things affecting them. It at least gave me an out when they whined about access, (indicating to me they did not read the notice I presented).
They also got password expiration warnings for 5-6 days so they were not surprised with the "You MUST change your password NOW!" type messages, and could pre-determine a new password instead of having to make something up right then. (which they likely forgot)
Same deal for dealers. Those that don't communicate are messing in their own nest. It is harder to win one new customer than to lose dozens by an unhappy client spreading complaints. Not to label, but it seems stupid to ignore your customers and make them question your ability to stay in business. The customer is free to shop elsewhere, and to spread the word that a vendor is incompetent, uncaring, unresponsive, non-communicative, and generally difficult to deal with. There are too many vendors, many on the web, to stick with a poor vendor, even at substantial price differential. Good vendors don't treat their customers like peasants who are bound to the land and have no other choices. Bad vendors go out of business, wondering why...
tom
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Post by worldsbiggestidiot on Jan 8, 2018 12:43:11 GMT -5
To be fair, many of us were closed the entirety of last week. I don't off the top of my head know if Scrappy was, but if they were it does take a few days after the New Year to get things back in motion sometimes and this can cause a few details to slip through the cracks. Scrappy has been a stand up operation for a long time, but even the best of us make a mistake now and again. Maybe give them another call? Matt I hope you’re right, I have my fingers crossed. I know that the holidays can cause some hiccups but I didn’t get any information that said they would be delayed. I did just call again, I mean 1 minute ago, and it went to the full voicemail again. I will update with any information that I get. -Also a Matt Hopefully this is the final update and I’ll get my parts eventually. I finally got through to Scrappydog today on my 3rd phonecall (edit for clarity: 3rd call of the day, I’ve called many more times in the past week), no one ever responded to my emails. The guy on the phone told me that they’ve been closed for a couple of weeks and are going through a management change, on top of my crank being unavailable at the moment. He said that they were having a hard time sourcing from Taida and should have new 44mm strokers in house in “a couple of weeks” and it’ll ship out at that time. So, better than a scam but still an awful way to run a business. I’ll take the parts when they come but I won’t do business with Scrappy Dog again, I ordered the rest of what I need elsewhere. For anyone keeping up, I ordered parts on 12/28/17 and hopefully I’ll receive them around 1/22/18 but I’m not holding my breath. The only reason I even know any of this is because I kept calling and calling and emailing and finally got through. -Matt |
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Post by oldgeek on Jan 8, 2018 14:59:03 GMT -5
Be sure you have a recourse in the event your parts never come. Depending on how you paid, if too much time elapses you will be SOL.  |
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Post by worldsbiggestidiot on Jan 8, 2018 15:06:06 GMT -5
Be sure you have a recourse in the event your parts never come. Depending on how you paid, if too much time elapses you will be SOL. Thanks for the advice. I had just got off the phone with the card company when I tried Scrappy one more time and got through. I do have the option to dispute, but it’s paperwork and several months of waiting since I (maybe foolishly) tried to protect myself by paying for internet purchases with a prepaid card. I can’t do a simple charge back but I can go through the process and see a return in 6-8 weeks. The time investment is the main reason that I’m willing to wait for these parts, this is a reasonably expensive build but I’m not made of money. Either way, I have a record of my problem with the card company so if this doesn’t work out I hope I will be protected. -Matt |
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Post by fugaziiv on Jan 8, 2018 15:22:59 GMT -5
Also, at the moment the 44mm QMB cranks are few and far between coming out of Taiwan. If you've got one reserved, it's a good idea to wait for that to arrive stateside instead of getting impatient.
Matt
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Post by worldsbiggestidiot on Jan 8, 2018 15:30:20 GMT -5
Also, at the moment the 44mm QMB cranks are few and far between coming out of Taiwan. If you've got one reserved, it's a good idea to wait for that to arrive stateside instead of getting impatient. Matt That’s worthwhile information, but I don’t think impatience is one of my (many) personality flaws. I do have one reserved, I guess, but I didn’t order a reservation. I ordered a part that was advertised as available. I don’t think that I’m being unreasonable here. |
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Post by fugaziiv on Jan 8, 2018 15:39:13 GMT -5
That’s worthwhile information, but I don’t think impatience is one of my (many) personality flaws. I do have one reserved, I guess, but I didn’t order a reservation. I ordered a part that was advertised as available. I don’t think that I’m being unreasonable here. Oh I don't think that you're being unreasonable at all. I just wanted to let you know that those cranks are not an easy find at the moment nationwide. Matt |
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Post by oldgeek on Jan 8, 2018 18:51:58 GMT -5
Some companies tie your money up so long because they need it just to keep the doors open and to buy inventory with, they are "behind"
They should just be sending your money back, simple. And they should contact you promptly when the part is actually in stock so if you still want it you can buy it. And don't worry, I am sure there is or will be a shipping container full of them coming along sooner or later.
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Post by GrumpyUnk on Jan 9, 2018 8:47:18 GMT -5
I would check the 'small print' on a pre-paid card about who gets stuck holding the bag if/when the vendor goes belly up. As oldgeek noted, some retailers fund their inventory using customer payments, accepting the funds before product is on the shelf, using the funds to pay their supplier. If one of their creditors calls their bluff, and wants to be paid NOW, they sometimes will close the doors, unable to pay, and with customer dollars in hand. Just not enough to cover all bases.
I am NOT saying anything about scrappydog. Just a general reminder that regular-old credit cards protect the purchaser better, I think, than pre-paid cards, because the card-issuer has some skin in the game, while a pre-paid is using YOUR money to pay the vendor. It is all in the details about 'disputes', I think.
tom
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Post by worldsbiggestidiot on Jan 9, 2018 9:26:03 GMT -5
I would check the 'small print' on a pre-paid card about who gets stuck holding the bag if/when the vendor goes belly up. As oldgeek noted, some retailers fund their inventory using customer payments, accepting the funds before product is on the shelf, using the funds to pay their supplier. If one of their creditors calls their bluff, and wants to be paid NOW, they sometimes will close the doors, unable to pay, and with customer dollars in hand. Just not enough to cover all bases. I am NOT saying anything about scrappydog. Just a general reminder that regular-old credit cards protect the purchaser better, I think, than pre-paid cards, because the card-issuer has some skin in the game, while a pre-paid is using YOUR money to pay the vendor. It is all in the details about 'disputes', I think. tom You’re right, I’ve realized that now after all of this happened. I was using the wrong mentality and trying to think “big picture” when in reality the big picture is that my bank would actually go out of their way to protect me and get that money back a little more easily. We’ll see what happens, if I get the parts that’s great. If I don’t I will continue to update my experience and maybe I can save someone else some money or stress. |
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