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Post by 2strokd on Mar 6, 2012 10:45:47 GMT -5
So far i gotta give Racing Planet USA a big thumbs down :confused: !
Ive been waiting to give feedback on my first order but considering the circumstances im ready.
Nothing REAL bad to say... I just dont think they had enough "stock" yet(in house) to open up in the US??...
This is what i sent them this AM after exactly one month since my order.
"Ok, Its been exactly one month since my order and today i finally get half. I received my Stage 6 vari face but not the Stage 6 clutch bell i ordered. Lol, this is becoming a little ridiculous dont you think? Ide love to continue to do bizz with you all but if this keeps up i seriously dont think i will.
You said the parts i ordered werent in stock and needed to come from overseas. That fine, ok, i understand. New location in the states and all. Only problem i have with that is, i can order parts from other European location and have them in a week. Less than two anyway.... I wait a month for my order from you at Racing Planet and it comes incomplete!!
Oh, and what about that \"special coupon\" i was supposed to receive do to your mistakes at RP???
All BS aside, my race season is getting ready to start. Please get me that bell, or refund my money so i can get it elsewhere.
Thanks so much! Have a great day!
Robert Metzger "
Truth is ide really enjoy doing business with them again. Pretty good deals with free shipping over $100. Just kinda hoping they opened shop a little too soon and things will smooth out soon?.. :dunno:
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Post by stepthrutuner on Mar 6, 2012 14:25:53 GMT -5
Appreciate the heads up on this vendor. Hopefully they will get better.
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Post by Enviromoto on Mar 6, 2012 15:02:12 GMT -5
And this is why I dropped my Euro line.
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Post by lshigham on Mar 6, 2012 15:07:00 GMT -5
And this is why I dropped my Euro line. Stock problems? Here, all the good stage6 etc stuff (e.g the racing MKII's) sells out really fast. |
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Post by Deleted on Mar 6, 2012 17:38:18 GMT -5
www.scootercraft.com redirects to racing planet for me now about y'all? I got a Naraku 100 watt R/R from RP and it had to come from over seas so it took a few weeks. I dont think they have any stock in North America at all it all comes from over there if I am not mistaken.
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Post by Enviromoto on Mar 6, 2012 17:43:18 GMT -5
Supply chain causing big issues. Ill just stock the stuff from Taiwan and Top Performance and be done with it.
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Post by jmkjr72 on Mar 6, 2012 18:52:33 GMT -5
Supply chain causing big issues. Ill just stock the stuff from Taiwan and Top Performance and be done with it. no more stage 6 glad i placed my order when i did now i just gota wait for it to come in |
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Post by 2strokd on Mar 7, 2012 11:01:56 GMT -5
Problem semi solved :spin:
"Sir we show your item was packed and shipped tracking number FedEx Package 1 Tracking #: 935888915052270
Sammy Garcia
Date: 03/06/2012
Status: in process
Department: Returns & Issues
Priority: normal
You are saying in the package you received you were missing an item?
For your next order you can get a coupon code you can use: In addition here is a 10% off coupon for all our existing clients.
Sammy Garcia
Date: 03/06/2012
Status: in process
Department: Returns & Issues
Priority: normal
We have resolved all customs holds, most orders have been arriving in less than 4 days. Everything is now shipped UPS Express from Europe. I will have to look into your package to see the scan records.
Robert Metzger
Date: 03/06/2012
Status: open
Department: General
Priority: normal
It was packed and shipped and i did receive it... Like i said though, i only got half my order!
I ordered a Stage 6 R/T CNC milled type 433 107mm ID clutch bell and didnt get it with the package this morning. All i got was the CNC Stage 6 racing drive face...
Sammy Garcia
Date: 03/06/2012
Status: open
Department: General
Priority: normal
Robert, you might be correct and you might have fallen in between the cracks I show the box only weighed 1 pound.
Let me get the scans from Germany I need 24 hours, and if thats the case I will express you the Clutch Bell tomorrow morning. I will add some RP goodies to make up for all of it.
We do want to support your racing and thank you for giving us the opportunity, if you need an extra coupon or anything I will do what I can, Im just an assistant here but you have a new friend. I do appreciate your patience.
Robert Metzger
Date: 03/06/2012
Status: open
Department: General
Priority: normal
Thanks Sammy. Im just a poor white boy trying to win on the track. I could use all the support i can get!
Yes, send those RP goodies and all the discounts you can! I could use em as well as many friend and or customers i get parts for.
I found it funny myself that only a vari face came in such a big box! Looking forward to your reply.
Thanks again!
Robert Metzger
Sammy Garcia
Date: 03/07/2012
Status: in process
Department: General
Priority: normal
Will get a tracking from Europe tomorrow and keep you posted.
Sammy Garcia
Date: 03/07/2012
Status: in process
Department: General
Priority: normal
Sir thank you for your patience, we will get this out to you today. Thank you for bringing it to our attention. Tracking to follow.
Sammy Garcia
Date: 03/07/2012
Status: in process
Department: General
Priority: normal
Please accept our apologies. All our customs holds have been released we are now using UPS Express and in 3 to 4 days everything is in Miami from Germany this wont happen again.
For your next order you can get a coupon code you can use: In addition here is a 10% off coupon for all our existing clients.
Robert Metzger
Date: 03/07/2012
Status: in process
Department: General
Priority: normal
Thank you! "
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Post by 2strokd on Mar 7, 2012 11:04:55 GMT -5
I got some 10% off coupons (whoowhoow) and a "you seem to have fallen between the cracks".
All considering, i think i will wait for them to "stock up" and try another order?.. That or just buy what (if anything) they might have in house.?
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Post by 90GTVert on Mar 7, 2012 11:23:40 GMT -5
At least it seems like once you contacted them they did their best to make it right. Still wouldn't order anything I needed in a hurry.
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Post by 2strokd on Mar 7, 2012 13:37:48 GMT -5
Yes, they have been very quick with replies and helpful as possible i will give them that with pride.
I just think they werent quite ready for business in the US to be honest.
"Opened shop before the shelves were up"
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Post by theswede on Mar 7, 2012 15:01:54 GMT -5
Racing Planet has several websites in different countries around Europe, all localized for the specific country. They have .se, .pl, .ch and .de plus forwarders from at least .co.uk and .it, They all seem to connect back to the main German site (occasionally one gets a dialog in German when using a localized site), and it appears everything is shipped from Germany.
So the US site is probably just a localized front for the main German site too.
Personally I have had good experience ordering from them, but that is of course here in Europe.
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Post by Deleted on Mar 7, 2012 20:52:15 GMT -5
Thanks for the info Swede I saw the only Naraku catalog they have is in German to I suspected they were in Germany. Yeah they have excellent quality parts but not a source for get-it-fast stuff.
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Post by jmkjr72 on Mar 7, 2012 21:31:25 GMT -5
well the fact that they are chargine fl residnets sales tax they have some sort of a building in flordia be it a wearhouse or an office they have a physical presnece in the us
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Post by 2strokd on Mar 8, 2012 4:40:35 GMT -5
Racing Planet has several websites in different countries around Europe, all localized for the specific country. They have .se, .pl, .ch and .de plus forwarders from at least .co.uk and .it, They all seem to connect back to the main German site (occasionally one gets a dialog in German when using a localized site), and it appears everything is shipped from Germany. So the US site is probably just a localized front for the main German site too. Personally I have had good experience ordering from them, but that is of course here in Europe. Ive had great luck with other European suppliers shipping to me in the US. As long as RP has this sorted out and i get my parts all be fine. They will just probably end up referenced in the "not in a hurry to get" parts section  |
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