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Post by fugaziiv on Jul 17, 2018 8:15:04 GMT -5
If you think you're some sort of investigative sleuth because you are able to use google to access publicly accessible records of ownership, you're even nuttier than you first appear. As for this clown with his incessant rant and obsession with Rick Main, and his buddy (peascreek), who ripped off Scrappy over a year ago (check the archive in this very forum), go get a life other than going to the mailbox to get your welfare check. Sure Rick, of course, it's all "fake" despite the TWO state issued business licenses, and Paypal's payee name and business name all pointing directly to Rick and his obvious involvement with RnD Moto, their PayPal account and domain. I checked every one of the profiles of those 7 reviews, only one even had a motorcycle on it at all, but then there was this one with about a 70 year old woman who posted nothing on her timeline for a year other than updating her picture, no scooter content at all, and her last post she made on her timeline over a year ago was a two line reply, now suddenly she pops up out of the blue to post an entire paragraph of review on a MOTORCYCLE page??? she doesn't strike me as a motorcycle rider! Sorry if I don't buy the validity of that, she's some employee's MOM asked to post there, LOL!  I never claimed to be a big internet "sleuth" but I know how to find facts and records with very little effort and put two and two together and make them equal four instead of three. I frankly don't care what you claim they are doing, Rick did what he did to many people, including myself, and forced Visa and Paypal to take action to refund their customer's lost funds. The funds refunded back to me by Paypal has the payee name of RnD Moto and Rick's email address because that was where the funds WENT to back in May. I was pretty much wrapping things up on this as I already had gotten a refund from the Paypal dispute after there was no response to them, but I'm going to say this just once dude- move on!, because if you want to declare "war" and continue attacking me, then I'm going to start posting my full review along with all of the documents on every single business review site and scooter forum and blog I can get my hands on, and that's a promise.- the documents don't lie, fake five star reviews by people with no scooter content and who have little content on their timeline- does lie. I work full time but I will certainly find time to pursue it, so I might suggest you just mosey on out and leave the driving to us. I don't need, or have Peascreek or anyone else "directing me", nor is anyone else on this forum leading my hand and no one here has anything to do with MY complaint or fact finding efforts, instead, I am one who paid for an order never received, who had to waste my time and 3 weeks waiting for PayPal and Visa to investigate, watch them give Rick two weeks to respond which he never did, and then refunding my money, meanwhile I had to go find parts I was waiting on- elsewhere, like partskit.com who had everything I needed, I also purchased a new crate engine. I don't buy your claims about anyone here "ripping off" scrappydog at all, if a refund was given to him or anyone else by Paypal or Visa then THEIR investigation(s) sided with the customer based on the documentation and proof provided to them, other complaints of a similar nature no doubt would have helped them make a determination. Rick= the "R" in RnD Moto To be fair, Partskit.com is just a rebrand of a former scooter parts entity in the US in an effort to run away from their problems as well. People make mistakes; it's how we learn, right? Some choose to start over and try again in an effort to learn from previous experience. Nothing wrong with that. Matt |
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Post by RnDmoto on Jul 17, 2018 8:55:41 GMT -5
Just saw all this posting and pretty confused. Was there ever a question on the ownership of RnD Moto? I've been discussing and anticipating it since last year, and even on this forum. The new business resembles little of the old Scrappy business and has a completely new inventory, and in fact is more focused on maxi scoots and motorcycles. The ownership of RnD is clearly post on federal, state, county, and city of St. George public websites as well as on our licenses and permits publicly posted on the wall of not only our warehouse, but in our public retail outlet up front. The details of what has happened during that transition in the last few months is really none of anyone's business and the only thing I can do is try and make reparations and fulfill back orders, make substitutions, or make refunds, which is what has been happening, unless we're busy taking phone calls from this forum poster "wolf" or whatever this guy calls himself. He doesn't have an open order from us, doesn't try to make an order, has been fully refunded, and we're just really confused on what he wants.
Regardless, the RnD Moto website is having about 40-50 new items added daily. We've currently got nearly 4000 SKU's physically in stock and it's an exciting inventory to say the least. Besides our in house parts, we've got 58 vendors from 18 different countries (very little from China).
Our plan is to make sure all back orders from Scrappy are taken care of. If you have an open order email order@RnDmoto.com and it will be addressed asap. We're also going to offer a coupon code to all those affected for a deep discount on anything from our new inventory if they so wish.
There isn't anything else I can think of to do but try and make things right and apologize. Besides some friends and family that have helped out during the past several months of difficult times, I must also thank Matt at PartsForScooters and Adam at ScooterWorks for their continued support and I won't forgot those that have been supportive.
Thank You
Rick Main
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Jul 17, 2018 12:21:32 GMT -5
What Brent says is spot on and I think we all can agree on everything he says, this is a scooter dealer/retailer review category and Brent has done a great job keeping to the sidelines and letting reviews and facts be discussed, as is usually the case with negative reviews- there will be name calling and flames, and even with good reviews there will always be some who don't agree with those either.
My intent in posting the information was not to start a "flame war" or a cross-platform disruption, but to post the facts about a dealer as they related to my experience purchasing parts, and the facts I found researching, but having people open obviously fake shill accounts to attack me, or anyone else, or to use the thread as a self-promotion "ad" goes beyond ethical, as does having people post fake five star reviews on their FB page that are blatantly obvious.
Brent's job as admin/mod is never easy- been there, done that, bought the tee shirt on similar forums as admin for a 5,000 member health site and a controversial radio talk show host- no matter what you do you can't please everyone, but I think this forum and Brent have done a good job keeping things flowing, not taking sides or getting heavy in moderating/censoring.
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Jul 17, 2018 12:30:48 GMT -5
To be fair, Partskit.com is just a rebrand of a former scooter parts entity in the US in an effort to run away from their problems as well. Partskit says right on their web site they were Eagle ATV since 2005, the TaoTao manufacturer's main web site hyperlinks to it for TaoTao parts as shown here, and I find this significant when the manufacturer has a link on their main page to anything, it lends credibility; Eagle ATV Parts - TAOTAO USA INC www.taotao.us/index.cfm/eagle-atv-parts/With 100% of all parts available right here in the U.S. you won't have to wait to get your customers back on the road when you order with EagleATVParts.com. www.taotao.us/index.cfm/eagle-atv-parts/ When you go to EagleATV it is partskit.com and their "about us" says this; I have only positive things to say about them as every order I've made to them was exactly right, the body parts a perfect fit and arrived in perfect condition like these which came via FedEx today;  |
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Post by fugaziiv on Jul 17, 2018 12:36:45 GMT -5
To be fair, Partskit.com is just a rebrand of a former scooter parts entity in the US in an effort to run away from their problems as well. Partskit says right on their web site they were Eagle ATV since 1999, the TaoTao manufacturer's main web site hyperlinks to it for TaoTao parts as shown here; Eagle ATV Parts - TAOTAO USA INC www.taotao.us/index.cfm/eagle-atv-parts/With 100% of all parts available right here in the U.S. you won't have to wait to get your customers back on the road when you order with EagleATVParts.com. www.taotao.us/index.cfm/eagle-atv-parts/When you go to EagleATV it is partskit.com and their "about us" says this; I have only positive things to say about them as every order I've made to them was exactly right, the body parts a perfect fit and arrived in perfect condition like these which came via FedEx today; I wasn't implying that they were bad or insincere, just that it is indeed a re-launch and that people should have the opportunity to do so. On the grand scheme there is a very limited volume of people who have the knowledge to make a domestic parts and accessory business catering to the scooter market work, particularly when it comes to direct importation. Matt |
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Jul 17, 2018 12:44:45 GMT -5
Was there ever a question on the ownership of RnD Moto? I've been discussing and anticipating it since last year, and even on this forum. Yes, there has been, including a live messenger chat with an RnD Moto employee who claimed they were a new business who ONLY bought your inventory. In addition, a response on the BBB web site to my complaint claimed the same thing, NO mention of "Rick" or any connection to you was ever mentioned, in fact, when I ASKED the employee in that chat for documentation proving what she said and that Rick Main was not connected to RnD Moto she said she would get back to me (Monday) after talking to the "boss" and never did, now we know the "boss" was actually YOU so that explains why she never got back to me! The ownership is not displayed on public web sites like that, you have to specifically log into the state's business licensing page, and do a specific name/business name search to find the info, and to get the specific details there is a $3 fee involved That's right, it's none of anyone's business until we hand over a credit card to pay for parts and wanting guarantees the funds won't vanish in a bankruptcy, and that the order will be filled. IF as you claim you are filling back orders people paid for that they didn't get, good move, and I HOPE that's a factual truth. Why would I call you on the phone? That's my name, like "Main" is what you "call yourself"... My order was never filled, and both Paypal and Visa rec'd my chargeback claims in June, and after weeks went by and neither of them obtained a response from you THEY refunded my money not you, not RnD Moto, Paypal and Visa took the funds and credited them back to my accounts basically by force as they did not receive a response and decided in my favor in the filed dispute. I would not order from you in the future.
I don't want anything FROM you at all Rick, except the TRUTH and the FACTS, and to see people who never got their orders they paid for get their money or their partsNothing says "tacky" like using a negative review thread on someone's forum they pay for, for self promotions of your store!! |
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Jul 17, 2018 12:49:39 GMT -5
I wasn't implying that they were bad or insincere, just that it is indeed a re-launch and that people should have the opportunity to do so. On the grand scheme there is a very limited volume of people who have the knowledge to make a domestic parts and accessory business catering to the scooter market work, particularly when it comes to direct importation. Matt Yeah but Matt, I don't see and never saw any issues with EagleATV/partskit and I've bought parts from them since 2012 or so, my only issue was that back then their shipping charge was kind of high, I seem to remember it was a $20 minimum charge, but in recent orders I don't see that and I feel the shipping charge is about right, today I got a LARGE box via FedEx from them, knowing how much shipping out my work via FedEx costs me, I feel what I paid is in line. This is different than multitudes of people paying and not receiving goods, having to go back to PayPal and Visa to get refunds, seeing BBB and other complaints posted, including one by a web site designer who said he was never paid for his work, and then the "new" business making claims like this one did that turned out to be false, it doesn't bode well for a "comeback" people are going to trust |
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Post by fugaziiv on Jul 17, 2018 13:08:13 GMT -5
I wasn't implying that they were bad or insincere, just that it is indeed a re-launch and that people should have the opportunity to do so. On the grand scheme there is a very limited volume of people who have the knowledge to make a domestic parts and accessory business catering to the scooter market work, particularly when it comes to direct importation. Matt Yeah but Matt, I don't see and never saw any issues with EagleATV/partskit and I've bought parts from them since 2012 or so, my only issue was that back then their shipping charge was kind of high, I seem to remember it was a $20 minimum charge, but in recent orders I don't see that and I feel the shipping charge is about right, today I got a LARGE box via FedEx from them, knowing how much shipping out my work via FedEx costs me, I feel what I paid is in line. This is different than multitudes of people paying and not receiving goods, having to go back to PayPal and Visa to get refunds, seeing BBB and other complaints posted, including one by a web site designer who said he was never paid for his work, and then the "new" business making claims like this one did that turned out to be false, it doesn't bode well for a "comeback" people are going to trust I understand, and I get where you are coming from. Navigating the scooter customer landscape is difficult at best and mistakes are easy to make, and often times decisions made in the vacuum of the office that sound great in all actuality... aren't. I know, we've done it. Couple this with the unforgiving nature of consumers lately and it makes for a very contentious environment for all of us who work hard to support the industry. I'm not defending RnD here. Rick's a big boy and he can take care of himself however he chooses as I'd have done thing differently, but jeeze... people have hard times, people make mistakes and the only thing that's perfect is hindsight. Also, to be entirely honest, this post is totally self serving. We're going to make mistakes, and while we'll always try to make a situation right, I would hope that we would not face this level of scrutiny when we mess up in the future. Or maybe we shoud... I don't know. I'm pretty positive that's my last comment on this thread. Matt |
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Post by peascreek on Jul 17, 2018 14:13:18 GMT -5
Partskit says right on their web site they were Eagle ATV since 1999, the TaoTao manufacturer's main web site hyperlinks to it for TaoTao parts as shown here; Eagle ATV Parts - TAOTAO USA INC www.taotao.us/index.cfm/eagle-atv-parts/With 100% of all parts available right here in the U.S. you won't have to wait to get your customers back on the road when you order with EagleATVParts.com. www.taotao.us/index.cfm/eagle-atv-parts/When you go to EagleATV it is partskit.com and their "about us" says this; I have only positive things to say about them as every order I've made to them was exactly right, the body parts a perfect fit and arrived in perfect condition like these which came via FedEx today; I wasn't implying that they were bad or insincere, just that it is indeed a re-launch and that people should have the opportunity to do so. On the grand scheme there is a very limited volume of people who have the knowledge to make a domestic parts and accessory business catering to the scooter market work, particularly when it comes to direct importation. Matt Maybe it's time for the big players to start looking at American manufacturing for the higher end stuff at least, looks like RND at least is taking advantage of local production a little. Beats importing junk and putting your name on it and taking a chance some guy at the factory cut corners and it bounces on you. Used to be a company that imported Kiev cameras from Russia, basically "blueprinted" them and fixed the bugs and offered a decent large format camera for a lot less than the H word. |
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Colin
Scoot Member
Posts: 20
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Post by Colin on Jul 18, 2018 5:39:28 GMT -5
Holy cow fellas. This is not what I was expecting this to turn into.
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Post by 90GTVert on Jul 18, 2018 6:36:36 GMT -5
Holy cow fellas. This is not what I was expecting this to turn into. If you look at the other recent review thread, there was a lot going on before you posted. This is not your doing. |
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Post by AtariGuy on Jul 26, 2018 21:26:21 GMT -5
I don't much know what to say about this. Part of me should just stuff it but i think there's something that should be said.
To the OP, thank you for giving us your personal review of your experience ordering from RnD. It's good to hear about purchasing experiences from people new to or not completely familiar with scoots.
To wolf, i do appreciate the public records digging to trace RnD back to Rick and his previous ownership of Scrappy - it is a lot more than most would have done. Whether "Heather" was trying to cover up the new company's associations or not though, it is a new company. I, as a skeptical consumer in the first place, would still prefer to sit back and watch the new company's reputation develop whether or not the owner's previous business hit the skids. Scrappy did have a great run for the longest time, it just sucks the last year went south on them. Just give the new company time to show that they turned over a new leaf.
Rick/RnD - i dont know what happened with scrappy exactly, and to be honest, it's really none of my business. I do know that a lot of stuff got fired up over winter. Unfortunately (whether expected or not) it did leave a lot of bitter in the mouths of many consumers - who then voiced it to countless more. This is a good chance to start fresh though. And i personally believe it will take a lot of time to heal the wounds of scrappy. It sucks, i know. But your job is to win new customers. Bedazzle the socks off them! Their glowing reviews will bring more business. Though i never bought from scrappy, i'd been close to buying about 3-4 dozen times. (My wife and i had been in a real tight income - but thats neither here nor there. Our times have changed now too.) I did however reference a great load of info from your website - and that did definitely draw a new-eyed me into scooting even more. Just keep with the positives and your new business will soon erase the bitter memories of scrappy.
And helmut - i dont know who you are, but i get that you do stand beside rick wholeheartedly. That's definitely a good thing in his corner right now. Unfortunately the tact you are using isn't setting the best example of rick's new business. The last thing we skeptical consumers want to see is arguments and name calling. I'm not gonna lie, it nearly drove me away from future shopping with RnD. Rick doesn't deserve to lose potential customers due to such negativity - even if it is in his defense. RnD needs to establish a good, positive name and this is his best chance to do that. So if you do care for him and wish to help, do it by winning new customers with positivity, not by winning arguments.
I hope this didn't get too winded, its just my 2 cents on the whole spiel. To Rick and RnD Moto in general, i wish you the best of luck in your new venture. To everyone else, just give him time to show what he's made of before trying to wreck the new leaf he's turned over...
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Jul 29, 2018 22:26:01 GMT -5
That's for the words, not everyone is going to go the extra mile ferriting out documents, but I don't like to see people ripped, cheated or lied to.
It's actually not a new company, the same guy is behind this one too, the documentation and his own statements prove it, it's little more than a business name/location change.
Not with the same guy behind it, I'm well past done with scrappy/rick/RnD there are hundreds of alternatives out there for parts, TaoTao's own main web site links to partskit.com for parts, I did not look at every item they have as I was only looking for TaoTao specific parts, but there are "generic" non "TaoTao" parts that would work on other scooters too, fo the TaoTao they have every part I needed, including all the body plastics and even that oddball little light in the front hood on the Speedy 50.
I bought a new replacement carb from them- that's a pretty generic part, and it's been working great.
I have another box of parts coming in a day or two from them, I don't need more than what they offer.
I bought a new engine for later for $238.80 on Amazon shipped to my door, lowest price I've seen, too good to pass up! They had 10 of them, they are all gone now, and it came with everything- CDI, starter relay, coil, regulator etc
It pays to shop around, as well as looking at members here who may have stores or retail.
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Post by peascreek on Jul 30, 2018 17:00:06 GMT -5
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bluebob71
Scoot Enthusiast
Posts: 192
Location: mt.pleasant, mi
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Post by bluebob71 on Aug 2, 2018 10:16:29 GMT -5
damn i just ordered parts from scrappy couldnt find the starter clutch i needed any were else hopefully i get it
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