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Post by RnDmoto on Aug 2, 2018 12:41:26 GMT -5
If anyone has any issues with valid Scrappy orders after time, simply email RnD Moto at order@RnDmoto.com Anyone that has had past delivery issues and has already been refunded, RnD is offering a discount code on any of the new product, which now has surpassed 1000 products online, and approaching 5000 in physical inventory at www.RnDmoto.com |
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Post by tortoise2 on Aug 2, 2018 12:51:00 GMT -5
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Post by RnDmoto on Aug 3, 2018 7:03:06 GMT -5
I'm curious why the Scrappy and CSP would be "disabled"?
We continue to fulfill orders made through those sites.
While publicly there have been complaints which is most visible, what hasn't been seen is the vast majority of happy customers who have no motivation or inclination to make public posts.
They get what they ordered and move on.
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Post by tortoise2 on Aug 3, 2018 10:01:31 GMT -5
I'm curious why the Scrappy and CSP would be "disabled"?
adjective
not leading to a firm conclusion; not ending doubt or dispute." |
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bluebob71
Scoot Enthusiast
Posts: 192
Location: mt.pleasant, mi
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Post by bluebob71 on Aug 3, 2018 13:03:42 GMT -5
I'm curious why the Scrappy and CSP would be "disabled"? We continue to fulfill orders made through those sites. While publicly there have been complaints which is most visible, what hasn't been seen is the vast majority of happy customers who have no motivation or inclination to make public posts. They get what they ordered and move on. lets hope, i still have not received tracking or a confirmation for my order from u guys,placed it at 5 a.m on thursday morning. |
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Post by RnDmoto on Aug 4, 2018 14:13:12 GMT -5
bluebob71: check your spam or "bulk" folder. Seriously, 99% of the angry customers that call or email us mad as hell that their order wasn't shipped end up finding that shipping confirmation in their spam, or they entered the wrong address, etc.
If your spam is set to delete, then check your paypal account.
If you can't still find it, don't "hope", simply send an email to order@RnDmoto.com which takes just as long if not less to make a post here on the forum, and you'll get real resolution...
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bluebob71
Scoot Enthusiast
Posts: 192
Location: mt.pleasant, mi
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Post by bluebob71 on Aug 6, 2018 7:03:26 GMT -5
bluebob71: check your spam or "bulk" folder. Seriously, 99% of the angry customers that call or email us mad as hell that their order wasn't shipped end up finding that shipping confirmation in their spam, or they entered the wrong address, etc. If your spam is set to delete, then check your paypal account. If you can't still find it, don't "hope", simply send an email to order@RnDmoto.com which takes just as long if not less to make a post here on the forum, and you'll get real resolution... not mad at all ive actually msged ur facebook ppl they said there not apart of orders and ive also emailed both emails i got with paypal including the order@rndmoto.com i have yet to get any sort of info. ive also checked my spam a few times. i dont need the tracking id just like to kno its shipped. i also have the payment confirmation from my paypal like i said previously but still nothing from u guys with shipping info. |
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Post by RnDmoto on Aug 7, 2018 17:48:09 GMT -5
Odd, I asked Denise in orders and all her emails are caught up with everyone replied to.
Send your paypal confirmation number and email you used to me personally at service@RnDmoto.com and I'll be sure and pass it over.
Our phone number is also 435-216-1092
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bluebob71
Scoot Enthusiast
Posts: 192
Location: mt.pleasant, mi
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Post by bluebob71 on Aug 9, 2018 12:12:51 GMT -5
Odd, I asked Denise in orders and all her emails are caught up with everyone replied to. Send your paypal confirmation number and email you used to me personally at service@RnDmoto.com and I'll be sure and pass it over. Our phone number is also 435-216-1092 yup i appreciate the refund that i had to ask for after u guys couldnt find my order. i would work on it taking 5 days to tell some one the part is out of stock, and u guys didnt even mention anything about it being out of stock till i asked for a refund. |
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Post by gsx600racer on Aug 9, 2018 13:02:08 GMT -5
Odd, I asked Denise in orders and all her emails are caught up with everyone replied to. Send your paypal confirmation number and email you used to me personally at service@RnDmoto.com and I'll be sure and pass it over. Our phone number is also 435-216-1092 yup i appreciate the refund that i had to ask for after u guys couldnt find my order. i would work on it taking 5 days to tell some one the part is out of stock, and u guys didnt even mention anything about it being out of stock till i asked for a refund. I am not surprised how this has all played out. Thanks for sharing this experience. |
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\\-olf
Scoot Enthusiast
Iowa
Posts: 304
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Post by \\-olf on Aug 11, 2018 23:00:28 GMT -5
I'm curious why the Scrappy and CSP would be "disabled"? We continue to fulfill orders made through those sites. While publicly there have been complaints which is most visible, what hasn't been seen is the vast majority of happy customers who have no motivation or inclination to make public posts. They get what they ordered and move on. Well, one would think that when people vanish off the face of the earth to the point where credit cards and Paypal have to force chargebacks to get customers' money refunded, and then try claiming the owner of scrappydogs simply sold RnD Moto his INVENTORY and that RnD Moto was a "new"company, but when pressed to the floor by people producing bona fide state licenses and so forth proving otherwise, that this "new" company would want to shut down and distance themselves from all the negative reviews, complaints and chargebacks findable in Google searches! An employee at RnD Moto told me in a Messenger chat about 3 weeks ago they only bought inventory and were a new business and asked me to remove my negative review, so I said I would if she could provide me with documents proving this and that Rick has NO connection whatsoever to them, she said she would get back to me the next Monday. Monday came and went, the rest of the week did too with no response, that was when I did further research and found the business licenses in Ricks' name etc., which pretty well nixes what the lady claimed, and explains why she never got back to me Monday! RnD's own people claimed in their response to the BBB complaint I filed AND to me in a messenger chat that they simply bought Rick's INVENTORY and that they were a "new business"- that was their claim! I guess they can throw the Messenger chat employee under the bus, but now also the employee who completed the BBB complaint reply who said the exact same lie about just buying inventory, what excuse will we get on that now? "they were new" " they didn't know" "they were just temps" "they were not authorised to speak to the media" and bawoooshhh- under the bus they go! Me, I would never order from these people, not even with a discount or "free" shipping which is almost standard on line these days, they could shut their doors down next week like scrappydogs did and leave people holding the bag once again- the SAME guy is behind both. Refunds weeks or MONTHS later doesn't make up for the annoyance or anything else, most people order parts they need NOW not 3 months and a refund and going elsewhere later! |
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